25274 http://careers.iconicluxuryhotels.com/job-details.aspx?jobid=25274 false

Assistant Night Manager Chewton Glen Hotel & Spa, New Forest, New Milton, Hampshire, BH25 6QS

Aim of the role

To assist the Night Manager for the security of the Hotel at night and ensuring that any guests needs are taken care of to the standards set by the Company.

Responsibilities:

  • To assist the Night Manager to ensure the welfare of all Night Staff, rotas and training
  • To be passionate in assisting the Night Manager to ensure all Night Staff are trained to establish a courteous, helpful and friendly attitude to all guests at all times and to use guests’ names where appropriate.
  • To have intimate knowledge of the property to ensure the correct delivery of service if required. (location of Housekeeping Items, Fuse Boxes etc)
  • To take ownership and ensure the welfare of all Night Staff, completing fourth, appraisals, rotas and training.
  • To be intuitive and compile a task list to be completed each evening by the Night Staff and be regularly reviewed by the Night Manager.
  • To be passionate and take pride in ensure the well-being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests.
  • To take ownership and ensure all Night Staff are trained to establish a courteous, helpful and friendly attitude to all guests at all times and to use guests’ names where appropriate.
  • To establish a good working relationship with colleagues and to assist in solving problems and answering questions.
  • To be respectful and have a good line of communication with the Late and Early Duty Managers with any on-going problems or issues. Ensure any complaints arising overnight are dealt with in accordance to the Company Standards.
  • To be confident that all Night Staff have a full understanding of all computerised systems used across the Hotel.
  • To have a comprehensive knowledge of the property to ensure the correct delivery of service if required. (location of Housekeeping Items, Fuse Boxes etc)
  • To take ownership and oversee the security of the Master Keys, including the receiving and issuing of keys.
  • To take ownership and oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments.
  • To take pride in ensuring all public areas are tidy and meet company standards.
  • To be flexible when needed to meet short term demands.
  • Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.
  • To make sure that the Company Policy and the Vision are followed at all times.
  • All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
  • To be fully aware of the Hotel’s Fire Safety procedures and Health & Safety regulations.

Chewton Glen Hotel & Spa
New Forest, New Milton, Hampshire, BH25 6QS

  • Job Ref ILH1196
  • Branch Chewton Glen Hotel & Spa
  • Location Chewton Glen Hotel & Spa, Hampshire
  • Salary/Benefits Competitive salary + service charge
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 4 nights out of 7
  • Hours per week 40
  • Posted date 10/02/2019
  • Closing date 12/03/2019

A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast.

Just two hours from London it is a perfect place to escape to.

With a 9 hole golf course, tennis courts, endless country and coastal walks as well as an award winning spa, gym and large outdoor pool there is something for everyone.

Iconic Hotel offer the following benefits to employees

Meals on duty
Staff stays
Friends & Family rate
25% Discount on F&B
Discount on Spa treatments
Team Events
Refer a Friend scheme