30387 http://careers.iconicluxuryhotels.com/job-details.aspx?jobid=30387 false

Day Porter Chewton Glen Hotel & Spa, New Forest, New Milton, Hampshire, BH25 6QS

There are many magnificent hotels, but only a few of them can call themselves a true English Original. Chewton Glen is a quintessentially English, privately owned luxury Country House Hotel & Spa on the fringe of the New Forest. You wouldn't know we’re a mere two hours from London, when you’re here in such a tranquil setting. Christchurch, Bournemouth and Southampton are also nearby.

Aim of the role

To ensure that arriving and departing guests are taken care of to the standards set by the company.


  • To ensure the efficient and safe transferral of luggage.
  • To be respectful and confident at meeting and seeing off all arriving and departing guests during shift ensuring departing guests’ car windscreens are washed.
  • To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
  • To be confident and intuitive in ensure no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
  • To assist with taking coats and returning them to arriving and departing Restaurant or Conference Guests.
  • To take pride and be passionate about ensuring all public areas are tidy and set up at all times to the required standard.
  • To take pride and ensure good ground floor cloakrooms are kept to the required standards throughout the day with the items being replaced as required.
  • To be confident to set up and clear down the outside areas to the required standards.
  • To show teamwork and flexibility and assist Reception in peak periods with guest enquiries, issuing of keys etc.
  • To establish a courteous, respectful, helpful and friendly attitude to all guests at all times.
  • To be confident and take ownership to ensure all messages are delivered to recipients promptly and according to their wishes.
  • To be responsible for answering enquiries and assisting guests with queries, routes, etc.
  • To be aware and promote all services offered in the Hotel. Showing pride and passion for the products and services.
  • To carry our cleaning schedule as per instructions/standards.
  • To assist guests with hire of golf clubs and bicycles.
  • To assist in any area as required and perform any reasonable tasks as requested by Management, understand teamwork and flexibility.
  • To make sure that Company Policy and the Vision are followed at all times.
  • To work as part of a team in a constructive manner that enables the hotel to achieve the objective of being a market leader in the luxury hotel sector.
  • All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
  • To be fully aware of the Hotel’s Fire Safety Procedures and Health & Safety regulations.

Chewton Glen Hotel & Spa
New Forest, New Milton, Hampshire, BH25 6QS

  • Job Ref ILH1344
  • Branch Chewton Glen Hotel & Spa
  • Location Chewton Glen Hotel & Spa, Hampshire
  • Salary/Benefits Competitive Salary + Service Charge
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern As Per Rota including Evening & Weekends
  • Hours per week 40
  • Posted date 08/05/2019
  • Closing date 10/06/2019

A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast.

Just two hours from London it is a perfect place to escape to.

With a 9 hole golf course, tennis courts, endless country and coastal walks as well as an award winning spa, gym and large outdoor pool there is something for everyone.

Iconic Hotel offer the following benefits to employees

Meals on duty
Staff stays
Friends & Family rate
25% Discount on F&B
Discount on Spa treatments
Team Events
Refer a Friend scheme