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Duty Manager Cliveden House, Cliveden House & Spa, Taplow, Berkshire, Maidenhead, Berkshire, SL6 0JF

Aim of the role

The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.


  • To take ownership in welcoming and bidding farewell to all visitors to the hotel in a warm and professional manner. Ensuring all guests receive prompt service and guidance accordingly.
  • To show passion and flexibility in assisting with all departments in times of pressure – where reasonably possible.
  • To host and facilitate the Morning Meeting ensuring all relevant HOD’s are prepared for the day ahead.
  • To take ownership in ensuring that accommodation for arriving VIP’s and those staying is prepared to the agreed standard.
  • To be respectful and with integrity, introduce yourself to all residential guests and hosts of events and parties upon arrival.
  • To be respectful and with integrity, room all VIP and important guests personally assuring a very positive first impression.
  • To be confident in liaising with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements.
  • To be flexible and with teamwork, perform duty management as detailed on the management rota.
  • To take ownership and ensure that the standards of service in all areas meet the required levels.
  • To be confident and use integrity, deal with complaints quickly ad efficiently and find suitable solutions to any problems that may arise, communicating issues to the General Manager and colleagues in a constructive and clear manner.
  • To show teamwork and ownership in assuming responsibility for the running of the Hotel in the absence of senior management.

Cliveden House
Cliveden House & Spa, Taplow, Berkshire, Maidenhead, Berkshire, SL6 0JF

  • Job Ref ILH1226
  • Branch Cliveden House
  • Location Cliveden House, Maidenhead
  • Salary/Benefits Competitive Salary + service charge
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 48
  • Posted date 13/03/2019
  • Closing date 15/04/2019

Cliveden’s story is one of over 350 years of powerful personalities, debaucherous parties and scandalous affairs.

Built in 1666 by the 2nd Duke of Buckingham, as a gift to his mistress, Cliveden House has remained a pinnacle of intrigue and glamour throughout its illustrious history.

The Grade I listed stately home retains much of the grandeur from its days as a private house, but this is mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden remains an extraordinary 5 star hotel that has to be experienced.

Iconic Hotel offer the following benefits to employees

Meals on duty
Staff stays
Friends & Family rate
25% Discount on F&B
Discount on Spa treatments
Team Events
Refer a Friend scheme