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Receptionist The Lygon Arms, The Lygon Arms, High Street, , Broadway, Worcestershire, WR12 7DU

The Aim of the role:

Working as part of our Front of House team, you will orchestrate our guests stay, ensuring a personalised and unforgettable hospitality experience from arrival to departure that makes our guests want to return.

  • Be intuitive and constantly seek out opportunities to go above and beyond for our guests and give them the attention that they deserve. Make it your mission to ensure that every guest leaves happy.
  • Have expert knowledge of our hotel amenities and create opportunities to keep yourself up to date with our latest services to drive sales.
  • Confidently deliver the Front of House processes and standards, including our service steps, and demonstrate these consistently, never cutting corners.
  • Work well as part of a team, treating others like family and proactively seek out ways to lend a hand.
  • Have an eye for detail and very high standards when it comes to our service, hygiene, safety and cleanliness standards.
  • Seek to understand the needs of our guests and embrace and act on feedback positively, seeing it as an opportunity to learn and improve.
  • Maintain our standards at all times, keeping our reception and adjoining areas clean and tidy at all times.

What we can offer you:

  • Competitive Salary - £18,000
  • Service Charge
  • Live in opportunities available
  • Free staff meals
  • Discount on Spa treatment and products
  • Friends and Family rate at our Hotels
  • 25% discount on all Food & Beverage
  • Monthly Staff events
  • …and much more.

If you find the pace and buzz of service is exciting and feel comfortable working under pressure, apply today.

The Lygon Arms is an equal opportunities employer committed to employing a diverse workforce.

The Lygon Arms
The Lygon Arms, High Street, , Broadway, Worcestershire, WR12 7DU

  • Job Ref ILH1225
  • Branch The Lygon Arms
  • Location The Lygon Arms, Broadway
  • Salary/Benefits Competitive Salary + Service Charge
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40
  • Posted date 13/03/2019
  • Closing date 15/04/2019

Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar& Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen & Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite.

A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.

Iconic Hotel offer the following benefits to employees

Meals on duty
Staff stays
Friends & Family rate
25% Discount on F&B
Discount on Spa treatments
Team Events
Refer a Friend scheme