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Spa Membership Manager Chewton Glen Hotel & Spa, New Forest, New Milton, Hampshire, BH25 6QS

Aim of the role

To retain current memberships and increase new membership to the health club.


  • To be confident in arranging trials, meet and greet guests and complete full show around and explanation of health club facilities and equipment.
  • Follow up on leads and convert in to a membership sale.
  • To be respectful and complete quarterly membership courtesy calls to current members to maintain relationships & general knowledge of the members
  • Take pride in understanding and know members expectations to ensure we remain on the front foot and help prevent issues.
  • To be confident and predict forecast renewals and ensure members are communicated to with prices and any increases.
  • Ensure membership records are kept up to date, send renewal letters, chase any outstanding payments, and perform payment direct debit runs.
  • Generate and report monthly statistics and present findings to Spa Director.
  • Email monthly membership E’blast to members updating them of general spa news.
  • Handle any membership complaints and follow up with member on a timely basis showing integrity.
  • Achieve monthly membership targets & give updates of progress.
  • Effectively communicate with sales and marketing team to promote & advertise the spa and ensure accuracy of promotions and offers.
  • All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
  • Ensure that Company Policies are followed at all times.

Chewton Glen Hotel & Spa
New Forest, New Milton, Hampshire, BH25 6QS

  • Job Ref ILH1231
  • Branch Chewton Glen Hotel & Spa
  • Location Chewton Glen Hotel & Spa, Hampshire
  • Salary/Benefits Competitive salary + service charge & commission
  • Contract type Permanent
  • Hours Part Time
  • Hours per week 24
  • Posted date 15/03/2019
  • Closing date 17/04/2019

A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast.

Just two hours from London it is a perfect place to escape to.

With a 9 hole golf course, tennis courts, endless country and coastal walks as well as an award winning spa, gym and large outdoor pool there is something for everyone.

Iconic Hotel offer the following benefits to employees

Meals on duty
Staff stays
Friends & Family rate
25% Discount on F&B
Discount on Spa treatments
Team Events
Refer a Friend scheme